Call Center Associate

Call Center Associate, Rockland Salary Starting: $19.
00 per hour Rockland Federal Credit Union (RFCU) is searching for a friendly, service focused, detail oriented individual to join our Call Center team.
If you enjoy a busy environment with tasks that will vary all day long, this is the position for you! About RFCU At RFCU, we are committed to member service.
Having just celebrated our 100th anniversary we know that our success relies on our dedicated employees and their commitment to our members.
With 8 branch locations and over 11 back-office departments, the potential for career growth is unlimited.
A day in the life of a Call Center Associate Working out of our Rockland headquarters, Call Center Associates assist our members with a variety of needs.
RFCU members will call to make loan payments, inquire about balances and open new accounts.
They can also request statements and ask for help with our website, online banking and bill pay features.
It's a busy environment requiring the flexibility to pivot smoothly from one transaction to another.
At RFCU we pride ourselves in setting you up for success with on-the-job training and an introductory period for plenty of feedback and coaching.
The Call Center Associate position requires a high school diploma or equivalent and the ability to communicate effectively and clearly with members and staff at all levels within the organization.
Knowledge of Credit Union products and services is also preferred, as well as Microsoft Word and Excel experience.
Accuracy and attention to detail are important, along with the ability to navigate our mobile app and website.
Work Schedule and Benefits As a Call Center Associate, you will work a 40-hour full-time schedule that includes extended hours on Thursday and Friday, and a short schedule every other Saturday.
That means every other week you will have a weekday off (we support work-life balance!) The Call Center Associate is also remote work classified as hybrid, once the introductory period and training are complete.
RFCU offers a full benefit package including Blue Cross Blue Shield medical benefits, dental benefits, 401k with company match and profit sharing potential, flexible health and dependent care plans and life, AD&D and LTD insurances.
To help boost your career and personal growth we offer a generous and flexible tuition reimbursement program.
To assist our employees in taking care and relaxing with family and friend we offer separate vacation, personal and sick time.
Are you ready to apply? If this sounds like what you are looking for, then the next step is to apply! You will need to upload your resume and answer a few basic questions.
Our Human Resources team will review your application to determine your qualifications for the position.
Our interview process consists of an initial telephone interview with Human Resources, followed by an in-person interview with the hiring manager for qualified candidates.
At that point if we are the right fit for each other, you will move to the final steps of references, credit and background check.
Apply today and join our team!