As the region's leading provider in waterproofing and foundation repair services, DryZone Basement Systems knows the importance of providing a remarkable customer experience.
Our Customer Care team represents the first point-of-contact with homeowners, and we aim to “wow” all of them.
We care deeply for and strive to build a long-term relationship with each customer.
We want our employees to know that they are appreciated and valued every day, and we want them to experience success in a way they never imagined for themselves.
We have a tremendous amount of resources available for all employees, including training on digital learning platforms, as well as a competitive benefits program.
We’re a member of the most recognized and successful home contracting network in the country, Contractor Nation, which provides many opportunities to learn, grow and reach an even greater level of success.
*What we provide you:*
* Great benefits, including health, vision, and dental insurance and paid time off
* Best in-class training and state-of-the-art software that sets you up for success
* A trusting, respectful, and fun culture
* Opportunities for your professional growth at a company you can be proud to represent
*What you would do:*
* Provide a remarkable customer experience
* Answer inbound calls, set sales appointments, set annual maintenance or customer warranty service appointment, and follow up with customers on a variety of issues/occasions
* Preform outbound calls, mail postcards, and send emails regarding estimates, maintenance, and other customer-related issues
* Ensure all paperwork, data entry, and correspondence is accurate, timely, and completed according to company procedure
* Perform administrative functions to support all departments as needed
*What we need for this role:*
* Bilingual (English/Spanish), highly preferred, but not required
* Minimum 2 years of customer service experience
* Ability to handle a high volume of inbound and outbound calls
* Knowledge of customer service principles and practices
* Strong computer skills
* Strong verbal and written communication
* Ability to handle a variety of tasks
* Ability to perform accurate data entry
* A dependable, resilient, customer-focused team player
If you are seeking a stable and rewarding career with growth opportunities and want to be part of a winning team, apply today!
Job Type: Full-time
Pay: $18.
00 - $20.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* On-the-job training
* Paid time off
* Vision insurance
Experience level:
* 3 years
Shift:
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Experience:
* customer service: 2 years (Preferred)
Work Location: In person
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