Position Summary:
The Account Manager is responsible for existing key customer accounts and development of new customers.
The Account Manager must build and maintain a strong relationship with the customer.
They will be the lead point of contact for all key customer matters, anticipate the customer's needs, work within the company to ensure deadlines for the customer are met, and help the customer succeed.
The account manager will also bring in new business from existing customers or contacts and will develop new relationships with potential new customers.
Customers will exist in government, utility, rail, and industrial enterprises that require traffic control, traffic safety, traffic direction and related equipment and services.
This position will collaborate closely with the Director of Construction Services, District Vice Presidents, Operations Directors, Branch Managers and Specialty Product Account Managers to identify potential targets for growth and coordinate resources.
All focused on achieving customer satisfaction, revenue generation, and long-term profitably goals in line with Company vision and values.
Essential duties and responsibilities include the following:
Serve as the principal point of contact with assigned accounts.
Demonstrates technical and product knowledge in all areas listed above that allows the individual to conduct effective presentations.
Complete understanding of pricing and proposal models.
Complete understanding of service agreements or contracts including pricing, terms, and reporting requirements
Demonstrates the ability to execute a business conversation with business owners and decision makers.
Develop new business by analyzing account potential; initiating, developing, and closing sales; recommending new applications and solutions.
Demonstrates the ability to gather and submit detailed business information for bidding and presentation of solutions to identified prospects' business problems.
Lead the sales / operations relationship to ensure customer expectations and services requirements are being met.
Maintains accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities via Salesforce.
Develops, manages, and improves a systematic process to effectively manage key accounts.
Adheres to all company policies and Code of Business Ethics and ensures that they are communicated and implemented within the team.
Follow predetermined cadence for internal & external customer reviews summarizing the health of the partnership including but not limited to YTD/YOY spend, safety metrics and reporting.
Build and foster a network of referrals to create new opportunities for revenue growth.
Follow-up with customers on open proposals and action items from meetings.
Provide weekly, monthly, and quarterly forecasts to leadership.
Relationships and Roles:
Maintain contact with customers to ensure high levels of Customer Satisfaction.
Demonstrate ability to interact and cooperate with all levels company employees.
Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
Maintain professional internal and external relationships that meet company core values.
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