Retail Sales Associate

*Dispensary Sales Associate* Reports to: Sales Manager; General Manager Job Type: Full-time/Part-Time *About Elevated Roots:* Elevated Roots is a new and innovative vertically integrated cannabis company located in the South Shore (in Kingston, MA).
Elevated Roots operates a brand new state-of-the-art cannabis dispensary and indoor cultivation facility with its primary focus on elevating the customer experience through its passion for excellence, cannabis education and detail-oriented/friendly staff.
*About the Dispensary Sales Associate:* Elevated Roots is currently seeking outgoing and passionate sales associates who are looking for full-time or part-time employment with opportunity for growth as our brand expands.
Our sales associates will be trustworthy, dependable, detail-oriented and ready to deliver the highest quality of customer service to each and every customer that enters our store.
The most important aspects of your job will be to educate, excite and progress each sales experience through to a successful close from start to finish.
Our main hospitality goals are to ensure all customers are well-informed, highly-satisfied with their purchase and are “wowed” by our unique retail experience.
*Sales Associate Responsibilities:* * Welcomes all customers in a warm, sincere and helpful manner.
* Processing all salesfloor and curbside pick-up transactions.
* Meet/Exceed personal sales volume and KPI goals.
* Clear knowledge, understanding and adherence of cannabis regulations.
* Assist customers with choosing the right products according to their ailments/desires.
* Verify customers identification, age and create/update customer profiles.
* Manages inbound phone inquiries and routes calls accordingly.
* Contributes to team effort by accomplishing related results as needed.
* Participates in ongoing education and professional development as needed.
* Maintain a positive FUN attitude that promotes teamwork.
* Participate in ongoing education and professional development opportunities.
* Work collectively and respectfully with other team members.
* Maintains quality customer service by establishing and enforcing company standards and handling customer inquiries and complaints.
* Additional duties as assigned by management.
*Competencies:* * Exceptional Customer Service skills.
* Desire to learn about our products and various cannabis applications.
* Knowledge of basic computer skills & Point of Sale software.
* Strong attention to detail and a team-player mentality.
* FUN attitude and strong work ethic.
* Having METRC or Greenbits Experience is a plus.
* Knowledge of marijuana strains, (indicas, sativas, hybrids), edibles, extracts, and current products on the market is a plus.
* Intermediate-level math skills.
A key component of meeting our business compliance standards is to perform mathematical calculations to ensure that we are not making sales over the "daily limits".
Failure to perform these calculations could be a store audit (during which the store would be closed) and/or losing our license to sell.
*Sales Associate Requirements:* * Must be at least 21 years of age.
* 2+ years of hospitality or customer service experience.
* Able to work days, nights, holidays and weekends.
* Excellent communication skills.
* Ability to work well under pressure * High-energy with a bit of hustle.
* Works well with others * Self-starter *Physical Requirements:* * This position operates in a professional retail store environment and routinely uses standard office equipment such as computers, phones, and photocopiers, receipt printers, IPads etc.
* Remaining upright on the feet, particularly for sustained periods of time.
* Lifting and exerting up to 35 lbs of force occasionally, up to 10 lbs of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting.
* Visual Acuity - Having close visual acuity to perform activities such as: viewing a computer terminal, reading, visual inspection involving small parts/details.
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Employment Opportunity: Elevated Roots is an equal opportunity employer and is committed to equal opportunity for all associates and applicants.
Elevated Roots recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.
This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
Job Type: Full-time Pay: From $17.
00 per hour Benefits: * Dental insurance * Health insurance * Paid time off Schedule: * 8 hour shift * Day shift * Holidays * Night shift * Overtime Supplemental pay types: * Tips Work Location: In person