One of our clients is looking for a talented and highly motivated *Customer/Sales Order Specialist*.
Please *send your resume* if you would like to pursue this opportunity and you authorize Infosoft to represent you for this position.
Here are the job position details for your review:
Job Title: *Customer/Sales Order Specialist*
Pay Rate: *$19 to $22/HR*
Duration: 6 *months*
Location: *East Walpole, MA*
*Shift - 8 AM-5 PM*
This position is for the *Healthcare Diagnostics *division.
We are looking for a *Customer/Sales Order Specialist.
*
As an *Order Operations Specialist/Sales Support Specialist* in Reagent and Instrument Logistics Customer Operations, you will be responsible for:
* Processing *customer inquiries and orders* within ESKER (*Order Placement* Software Program) while ensuring business processes are followed.
* Responding to/resolving *customer complaints* and disputes to increase customer satisfaction
* Recognizing when to escalate customer issues
* *Managing orders* for products from customers via inbound phone calls and emails
* Collaborating professionally with different teams within and outside the organization
* Maintaining a positive team environment while providing the best customer experience
*This position may suit you best if you are familiar with the below, and would like to develop your career with client Healthineer*s:
* Enter, maintain, and process *customer orders in SAP*
* Enter, maintain, and process orders in ESKER (Software program that interfaces with *SAP*)
* Manage inbound customer calls and emails related to *customer orders*, inquiries, and escalations.
* Troubleshoot/problem-solve order issues, issue credits, and process returns as needed
* Running and managing reports to reduce open tasks
* Proactively manage relationships with customers, Marketing, Planning, Sales Reps.
, Account Executives, and shipping distribution personnel by building and maintaining relationships.
*Required skills to have for the success of this role:*
* Experience with *ESKER *Software Program for Sales Order Creation preferred
* 3 years of vocational training and 3 years of practical experience required
* Strong computer skills, knowledge of Windows and Microsoft Applications, and experience with SAP and CRM preferred
* Strong problem-solving skills
* Excellent verbal and written communication skills
* Exceptional attention to detail
* Strong organizational skills and ability to multi-task
* Able to work in a team environment, be flexible, reliable, and supportive
* Able to prioritize assigned tasks
Job Type: Contract
Salary: $19.
00 - $22.
00 per hour
Expected hours: 40 per week
Benefits:
* Vision insurance
Experience level:
* 3 years
Shift:
* Day shift
Work setting:
* Call center
* Office
Application Question(s):
* Please Provie an Email ID
Experience:
* Sales order: 3 years (Required)
* Customer service: 3 years (Required)
* customer orders: 3 years (Required)
* ESKER: 3 years (Required)
Ability to Commute:
* East Walpole, MA 02032 (Preferred)
Ability to Relocate:
* East Walpole, MA 02032: Relocate before starting work (Preferred)
Work Location: In person
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