Digital Services Coordinator

SUMMARY The Digital Services Coordinator assists in the publishing of content on digital platforms as well as the maintenance and quality assurance of those platforms and delivery systems.
DUTIES AND RESPONSIBILITIES Serve as the Project Manager (PM) for assorted digital efforts per the direction of the Digital Content Manager and the Content Operations Manager Create project scopes, timelines, requirements, resources, and manage projects from beginning to end Manage digital requests from various departments to the digital team or third parties as business dictates.
Digital requests include, but are not limited to, creating and updating website landing pages, app features, graphics creation, promotions, and push notifications.
Assist in the communication with various third-party vendors in relation to digital projects Manage and/or participate in detailed quality assurance (QA) testing of all digital experiences (desktop, tablet, mobile, app) Serve as point of contact for content changes to specific websites, such as the Gillettestadium.
com, Patriots Fan Club Registry and various Kraft Group websites Assist Patriots-owned and -operated website writers with posting content, sourcing photos and/or creating graphics Serve as back-up producer for Patriots radio shows and podcasts.
Duties include initiating the show online, ensuring that it is being recorded and encoded, on-air production (going to commercials; playing drops; answering listener phone calls and sending them to the Comrex Stac; closing the show; posting the finished, recorded file after performing a quality check) Maintain encoders used for streaming services Assist with answering user helpdesk questions and administrative tasks Assist in posting Patriots roster transactions and press releases to Patriots.
com after hours as needed Patriots gameday duties include creating photo galleries, posting team inactives, posting of select video content and assisting writers as needed with various elements of their articles such as graphics/photos, SEO-effective headlines, article links Creating and posting a daily audio Patriots update for Alexa and Google Home devices Special projects and assignments as business dictates SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibility SKILLS AND QUALIFICATIONS 2+ years of professional experience manually coding HTML and CSS for effective Webpages and Emails Proven ability to design, edit, and manipulate images and layered graphic files for creative design () 2+ years of professional experience using Content Management Platforms and Marketing Platforms Proven ability to edit and manipulate audio files (MP3, WAV, M4A) Strong knowledge of servers and databases Strong understanding of file management and organization Strong knowledge of social media as it relates to driving traffic to websites and the differences between the various platforms Must possess a working knowledge of SEO Must be extremely detail-oriented Must be able to work nights and weekends as needed Strong time management and the ability to multi-task and delegate Strong written and verbal communication skills Must possess a self-motivated, positive, and collaborative attitude PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to sit and use hands to handle or feel The employee frequently is required to talk or hear The employee is occasionally required to reach with hands and arms Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions WORK ENVIRONMENT Fast paced office environment CERTIFICATES, LICENSES, REGISTRATIONS None required OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
This company is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.