ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Supports sales objectives and revenue growth through:
-Maximizing conversion of telephone and walk-in inquiries into rentals.
* Assists with maintaining financial controls and achieving financial goals by:
-Accurately handling cash and balancing receipts.
-Making collections, posting payments and processing daily bank deposits accurately and timely
-Participating in collecting past due accounts.
* Consistently practices effective customer service techniques through:
-Answering phones in a friendly, pleasant, and professional manner.
-Greeting customers promptly, enthusiastically and professionally.
-Knowing and presenting the features and benefits of the property at all opportunities.
-Resolving customer problems timely and effectively.
* Supports timely and accurate administrative processes throughout all job duties by:
-Maintaining accurate records for each customer including contracts, insurance, and change of address
forms, addendums, and any correspondence to or from customers.
-Effectively utilizes computer systems in the Microsoft Windows environment.
-Monitoring accurate merchandise inventory.
-Compiling assigned reports and projects correctly and timely.
-Consulting the Policy & Procedures manual on a regular basis for answers, clarifications,
and consistency.
- Monitors security system; performs lock checks on a daily basis.
- Performs minor maintenance and custodial duties; cleans vacated units on a timely basis.
- Keeps company units, and grounds clean and free of debris at all time.
- Takes necessary action to meet company standards of appearance and cleanliness.
- Assists customers with truck rentals at some locations.
- Performs other duties as assigned; works with minimum direct supervision; operates effectively
on a team.
- Performs local marketing activities to drive traffic and awareness of the facility.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Looking for employees that have entrepreneurial, pro-active, “can-do” mentalities, positive attitudes, can handle change, and operate with integrity.
EDUCATION and/or EXPERIENCE: A High School diploma/GED equivalent and at least one year of related experience and/or training in direct sales, retail and/or customer service is required.
Leadership skills and experience supervising others is helpful for growth potential.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The employee will generally split time between an office environment and outside work tasks.
These outside tasks may need to be performed in either extreme cold or extreme heat.
The noise level in the work environment is usually moderate.
Job Type being offered: Full time
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