Whatsapp
Posted : Monday, December 04, 2023 09:55 AM
Who we are::
Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability.
For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere.
With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, eBags, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.
Your role at Samsonite:: The Business Analyst - Retail will be responsible for support and maintenance of various custom and “off-the-shelf” Retail IT Systems.
The position will support POS Systems, including Hardware and Software, Kiosks, and back-office solutions.
This position will work with Retail Stores, Retail Operations, and Support Center, providing support to others as needed.
The Business Analyst will work directly with APTOS Point of Sale, APTOS Sales Audit (AOM), POS Payment Solutions, and other APTOS application when needed.
This position will report directly to the Manager of Information Technology Retail Systems.
You will work on-site 4 days per week with the opportunity to work remotely one day per week.
Understand business concepts and processes to effectively support the team with mediating new and existing business and technical challenges.
Translate business user requirements into system specifications leveraging existing retail applications.
Perform analysis and design, testing, QA, and post go-live support with incident and change management processes.
Perform daily IT operational support and daily checklists to ensure uptime of POS and Payment.
Create BRD (business requirements document) and other such documents for business requests and associated project artifacts.
Conduct testing of new POS code prior to deployment by creating test scripts and working with internal and external resources to validate results.
Lead and assist software and hardware rollouts for Point-of-Sale Registers, Payment, and Backoffice for the retail stores.
Manage open incidents (tickets, issues) in Service Management tool following ITIL processes.
Respond to requests in a timely manner and provide feedback on expected completion dates.
Responsible for supporting all Hardware within the store environment including POS, payment devices, scanners, tablets, and phones.
We're excited if you have:: BS/BA related field required.
2-5+ years’ experience in supporting retail business systems.
Experience in production support (24x7x365) environment following ITIL processes/guidelines.
Experience with system analysis in various application environments.
Experience in all phases of the software development life cycle, including analysis, design, unit test, system test, deployment, and production support.
Basic understanding on networking and troubleshooting is required.
Excellent verbal and written communications skills, appropriate for a broad range including business stakeholders, 3rd party vendors, offshore providers, and technical developers.
Why you'll love working here: Our employees matter.
As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
Vibrant culture.
We are committed to a diverse and rich culture, welcoming people from all walks of life.
Our long-standing commitment to diversity and inclusion empowers us to bring our authentic selves and unique differences to work every day.
Socially responsible.
We want to minimize our products' impact on the environment and help create positive journeys worldwide.
We do this by creating the best products using the most sustainable and innovative materials, methods, and models.
What we value: At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them.
We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ.
We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions.
This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team.
We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.
Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.
For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere.
With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, eBags, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.
Your role at Samsonite:: The Business Analyst - Retail will be responsible for support and maintenance of various custom and “off-the-shelf” Retail IT Systems.
The position will support POS Systems, including Hardware and Software, Kiosks, and back-office solutions.
This position will work with Retail Stores, Retail Operations, and Support Center, providing support to others as needed.
The Business Analyst will work directly with APTOS Point of Sale, APTOS Sales Audit (AOM), POS Payment Solutions, and other APTOS application when needed.
This position will report directly to the Manager of Information Technology Retail Systems.
You will work on-site 4 days per week with the opportunity to work remotely one day per week.
Understand business concepts and processes to effectively support the team with mediating new and existing business and technical challenges.
Translate business user requirements into system specifications leveraging existing retail applications.
Perform analysis and design, testing, QA, and post go-live support with incident and change management processes.
Perform daily IT operational support and daily checklists to ensure uptime of POS and Payment.
Create BRD (business requirements document) and other such documents for business requests and associated project artifacts.
Conduct testing of new POS code prior to deployment by creating test scripts and working with internal and external resources to validate results.
Lead and assist software and hardware rollouts for Point-of-Sale Registers, Payment, and Backoffice for the retail stores.
Manage open incidents (tickets, issues) in Service Management tool following ITIL processes.
Respond to requests in a timely manner and provide feedback on expected completion dates.
Responsible for supporting all Hardware within the store environment including POS, payment devices, scanners, tablets, and phones.
We're excited if you have:: BS/BA related field required.
2-5+ years’ experience in supporting retail business systems.
Experience in production support (24x7x365) environment following ITIL processes/guidelines.
Experience with system analysis in various application environments.
Experience in all phases of the software development life cycle, including analysis, design, unit test, system test, deployment, and production support.
Basic understanding on networking and troubleshooting is required.
Excellent verbal and written communications skills, appropriate for a broad range including business stakeholders, 3rd party vendors, offshore providers, and technical developers.
Why you'll love working here: Our employees matter.
As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
Vibrant culture.
We are committed to a diverse and rich culture, welcoming people from all walks of life.
Our long-standing commitment to diversity and inclusion empowers us to bring our authentic selves and unique differences to work every day.
Socially responsible.
We want to minimize our products' impact on the environment and help create positive journeys worldwide.
We do this by creating the best products using the most sustainable and innovative materials, methods, and models.
What we value: At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them.
We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ.
We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions.
This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team.
We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.
Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.
• Phone : NA
• Location : 575 West Street, Mansfield, MA
• Post ID: 9003130437
