Sales Lead

Taking care of our people and doing what's right for the business are complimentary imperatives at TILT Holdings Inc.
("TILT").
We are passionate about sustaining a business environment that is welcoming, respectful, equitable, and inclusive for a diverse range of people.
Our Operations Division, also referred to as Commonwealth Alternative Care, is a market leader in the cultivation, processing, production, distribution, and sale of a wide variety of cannabis products.
We operate two dispensaries in Taunton and Brockton, MA, and have a license to open one more in Cambridge, MA.
In addition, through distribution arrangements, we have placed our products, and those of hundreds of strategic partners, into 50% of the dispensaries in MA.
The Sales Floor Lead is responsible for setting the example of an "ideal retail associate/PSA.
" They will support senior store leadership by overseeing the sales floor and ensuring the store's smooth opening and closing processes.
The Sales Floor Lead will help maximize sales and profit by assisting Patient Assistant Associates (PSAs) through coaching and training with constructive feedback and daily observations.
They will maintain the flow of the store by restocking products, providing change, and interacting with PSAs and customers throughout the day to help drive sales and service levels.
The ideal candidate has a passion for people and a relentless drive to deliver an outstanding experience for every customer.
*RESPONSIBILITIES:* * Help clean and delegate cleaning tasks * Restock the sales floor and PSA stations throughout the day.
* Verify employees have completed side work and restocked their register stations at the end of each night * Set daily, weekly, and monthly sales goals for individual budtenders and the store.
* Schedule lunches and breaks each day for the PSAs using the break and lunch schedule template.
* Monitor sales throughout the day, communicate findings to the team, and drive enthusiasm to achieve.
* Receive and enter any incoming product in a timely and accurate manner.
* Distribute change and handle cash without error.
* Provide customer discounts when appropriate in a reasonable manner * Organize and manage patient files and member paperwork.
* Keep track of expiring products through Google Calendar or similar approved program.
* Help with visual merchandising by maintaining store displays.
* Provide staff with positive coaching and up-selling techniques.
* Provide customer conflict resolution * Monitor customer flow & react to any issues that could detract from a positive customer experience.
* Perform daily observations on PSAs, provide feedback, and communicate clearly with all customers and coworkers.
* Ensure PSA compliance with all State and Company regulations on the sales floor.
* Check employee badges before each shift to ensure compliance.
* The above statements describe the general nature and level of work being performed by people assigned to do this job.
The above is not intended to be an exhaustive list of all responsibilities and duties required and includes all other duties assigned by management.
*KEY COMPETENCIES:* * *Functional Acumen:* Consistently shows comprehensive knowledge, skills, and abilities in the functional area(s) for which they are responsible and understand the fit with overall business goals * *Emotional Intelligence ("EQ" ):* Consistently executes the four (4) principles of EQ (i.
e.
, self-awareness, social awareness, self-management, relationship management).
* *Intellectual Agility:* Consistently evaluates challenges and opportunities from a variety of angles, taking in multiple inputs, and arrives at reasonable business decisions.
* *Collaborate:* Consistently maintains effective teaming relationships with internal parties and, as applicable, external parties.
* *Dependable:* Can be consistently trusted to execute their job responsibilities on time and within scope, and meets or exceeds targeted business results.
* *Upholds Company Values:* Consistently role models and supports execution of the Company's core values.
*REQUIREMENTS:* * Must be 21+ * 2+ years of retail, sales experience, and/or customer service experience is required * 1+ years in a high-volume, fast-paced environment is preferred.
* High school diploma/GED required (Bachelor's degree preferred) or equivalent military experience.
* *Previous employment in the Cannabis industry is required.
* * Intermediate understanding of computer functions, including POS, e-mail, and office.
* Previous leadership experience with direct reports.
* Superior customer service skills.
* Strong knowledge of inventory with strict attention to detail.
* A passion for cannabis.
* Excellent leadership skills.
* Innovative / ability to think outside of the box * Ability to multitask.
* Ability to handle large amounts of cash without error.
* Every job applicant must pass a comprehensive background check, including the mandates of the Massachusetts Cannabis Control Commission.
A job offer issued before the completion of a background check shall be contingent upon a positive result.
A negative background check result may lead to the withdrawal of the job offer.
* All candidates must be ready, willing, and able to work a fully flexible work schedule to include days, nights, and weekends to meet fluctuating business demands based on the needs of the individual department.
*WORKING CONDITIONS/PHYSICAL DEMANDS:* * Ability to stand for extended periods of time.
* Ability to lift up to 25 pounds.
_*TILT is an Equal Opportunity Employer Committed to DEI.
*__All qualified job applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We are committed to fostering diversity and leveraging the value of diversity with equity and inclusion.
_ *For Company information, visit:* www.
tiltholdings.
com Job Type: Full-time Pay: Up to $21.
00 per hour Expected hours: 40 per week Benefits: * 401(k) * Dental insurance * Employee discount * Flexible spending account * Health insurance * Paid time off * Parental leave * Vision insurance Experience level: * 2 years Shift: * 8 hour shift Weekly day range: * Monday to Friday * Weekends as needed Ability to Relocate: * Taunton, MA 02780: Relocate before starting work (Required) Work Location: In person