To provide support to the Retail Network Strategy and Analytics team.
Responsible for assisting the business unit in the identification and deployment of solutions to the network staffing concerns as well as implementation of process improvements.
Responsibilities include:
Provide support for the bank’s staffing model.
Assist with testing and implementation of system releases.
Develop, manage and support branch staffing by monitoring and analyzing performance.
Analyze staffing and forecasting work demands for branch and contact center channels.
Participate in staffing reviews
Develop, manage and support the digital channels by monitoring and analyzing performance
Provide strategies for improving productivity on an ongoing basis.
Create custom reports to help with tracking, staffing, optimizing, projections etc, as requested by senior management
Generate insight on the YourBanker application to BM/DM/MM/and senior management as instructed.
Work closely with the Retail Staffing and Strategy Manager on projects provided by senior leadership.
Required Skills:
College degree or equivalent business experience
Self-starter with understanding of analytics and data manipulations using large data sets, including date extraction capabilities for use in report software and spreadsheets.
Knowledge of Banking operations and retail delivery
Strong communication skills (oral and written)
Ability to multi-task and use independent judgment to prioritize multiple tasks effectively
Knowledge of Microsoft Product Suite, Tableau, Information Technology and Data Analytics (SAS, SQL, etc)
Strong time management and project management skills
Our goal is to offer our colleagues the most generous benefits package possible.
We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance.
Colleagues who work 20 hours or more per week are eligible to participate in our health insurance program.
Other benefits include: Competitive compensation with performance incentive awards, Dental Insurance, a 401K and DC Plan for your retirement, Life Insurance, Vacation Time, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more!
At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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