The *General Manager* is responsible for achieving the overall performance goals for productivity, cost, quality, of a dedicated-on site white glove home delivery service.
*Primary Duties & Responsibilities*
· Build and maintain effective working relationship with all levels of internal/external customers to ensure long-term and successful partnerships.
· Achieve customer metrics to ensure performance goals are successfully met, decrease incident rates, comply with Standard Operating Procedures (SOPs), etc.
· Interact daily with onsite clients to ensure understanding of existing and emerging customer needs.
· Develop and achieve agreed budget, revenue and profit (P&L) for site.
· Manage the development of associates through performance management process.
Achieve improvements to their performance through coaching, mentoring and administering performance reviews.
· Ensure carriers are complying with the contractual terms identified in their Carrier Contract Agreement.
· Undertake efforts to help ensure that the relationship with the carriers is respected and maintained.
· Create and manage an effective labor plan to ensure proper staffing levels, manage attrition, control labor spend to include seasonal, full-time, part-time, temporary labor and overtime.
· Work closely with routing and dispatch team to coordinate effective home delivery routes.
· Manage, monitor daily loadout and dispatch processes for home delivery teams daily.
· Responsible for the recruitment and retention of Contract Carriers.
· Create an environment that fosters open and positive team communication by hosting team meetings, stand-ups, planning associate recognition events, individual meetings, and other related formal and informal methods of communication.
· Ensure customer and vendor contract requirements are administered and enforced.
· Enforce company safety standards and ensure the associates are complying with policies and procedures to reduce accidents and create a safe working environment.
*Education/Experience*
* Bachelor’s degree in business or logistics, transportation management is preferred, not required.
* Experience with moving a trailer out of a door with a switcher / yard horse.
* 3- 5 years’ management experience in a 3PL or home delivery environment.
*Skills/Abilities*
* Bi-lingual a plus
* Skilled at balancing multiple priorities in a fast-paced environment.
* Knowledge of computerized transportation systems.
* Ability to effectively communicate verbally and written as well as practice active listening skills.
* Ability to work a flexible schedule to meet business needs.
* Computer literate with general knowledge of software to include Microsoft Office Suite.
*All candidates are subject to background and drug screening.
*
While performing the duties of this job, the employee is regularly required to stand; use hands and fingers to handle objects, tools; reach with hands and arms.
The employee frequently is required to walk and stand, kneel, crouch, or crawl.
The employee must be able to stand and bend for up to ten hours.
The employee must be able to lift and/or move up to 50 lbs.
No 3rd party recruiting firms.
FGO Logistics is an equal opportunity employer.
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Benefit Conditions:
* Waiting period may apply
* Only full-time employees eligible
Work Location:
* Multiple locations
Work Remotely
* No
Job Type: Full-time
Pay: $85,000.
00 - $90,000.
00 per year
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Weekends as needed
Experience:
* Microsoft Office: 1 year (Preferred)
Ability to Relocate:
* Canton, MA: Relocate before starting work (Required)
Work Location: In person
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