Floor Supervisor
Position Summary
Trillium is seeking an experienced Floor Supervisor to join our Canton team! This position will be part of our leadership team for the front of house.
The ideal candidate personifies the fundamental elements of hospitality and has a passion for creating memorable experiences.
Job Duties & Responsibilities:
Staff Management
Train and supervise front of house staff
Direct work for employees including assigning tasks before, during, and after open hours of the restaurant
Assist the floor managers with the development of FOH staff by providing daily feedback on performance
Work with Private Event Coordinator to execute weekly semi-private and private functions
Handle complaints, conflicts, questions, and suggestions from restaurant employees
Customer Service
Ensure customer satisfaction through promoting excellent service
Respond to customer complaints tactfully and professionally.
Promptly respond to customer inquiries via email, phone, and in-person
Additional duties may be assigned as necessary
Desired Qualifications & Abilities
Qualifications & Experience
Required 5+ years of experience working as a bartender, server, or manager in a restaurant environment.
Demonstrated success in process improvement and initiative
Qualifications & Experience
Ability to work independently, as well as lead and motivate a team
Confidence and business acumen to delegate staff effectively based on business conditions
Organized and efficient with great attention to detail
Exceptional guest service skills
Collaborative and respectful presence with entire team
Ability to remain calm under pressure and communicate clearly, with composure and enthusiasm, to customers and staff
A deep passion for craft beer is a must and knowledge about the brewing process is a bonus
Willing to work a flexible weekend schedule (Friday-Sunday) including nights and holidays
Follow appropriate procedures for serving alcohol (e.
g.
, TIPSs (Training for Intervention Procedures)
Move lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance
Benefits
Medical, dental and vision benefits with no wait period
401k plan with generous match with no wait period
Short & long term disability and life insurance
Paid time off
Annual Tenure Bonus
Trillium Comp Card
Trillium discounts
PPE Reimbursement
MBTA discounts
Childcare discounts
Philanthropy program
Employee Assistance Program
Educational reimbursement
Employee gym
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