Shelter Manager

The Shelter Manager will oversee all operations of the shelter including employee supervision, day-to-day operations, and site management and is responsible for compliance of program policy and procedure as pertains to state and contract regulations.
The Shelter Manager ensures that employees are providing a safe and fostering residential environment to shelter residents while serving as the primary liaison between volunteer groups and events.
RESPONSIBILITIES • Oversee daily operations of the shelter.
• Oversee all guest relations to include day to day issues and/or concerns, barring, grievances, and other related issues that arise.
• Maintain personal and professional boundaries and confidentiality at all times.
• Report Serious Incidents to the Associate Director of Shelter Services and Department of Housing and Community Development as appropriate.
• Ensure that all inspections and licensing requirements are met.
• Assist with supervision of staff.
• Assist Associate Director of Shelter Services to prepare and meet with employees for 90 day and annual performance appraisals.
• Complete weekly shift schedule including planning for absences.
• Schedule temporary staff as necessary, consult with the Associate Director of Shelter Services and assigned staffing agency for coverage and feedback as required.
• Work with the Associate Director of Shelter Services to develop program policies and procedures as required by Catholic Charities, the Department of Housing and Community Development, and other funders.
• Implement and reinforce required policies and procedures.
• Participate in grant writing to support the shelter and care of guests and residents as needed.
• Participate in on-call rotation.
On call duties to include weeknight and weekend rotation.
• Attend internal and external staff meetings and agency meetings and trainings and participate in community and other meetings as required.
• Local travel as required.
• Other responsibilities assigned as necessary.
QUALIFICATIONS • Bachelor’s degree in social service or related field.
• Minimum of three years of direct care or related experience, ideally working in a shelter or residential program, and a minimum of one year of experience supervising staff.
• Must complete ServSafe certification within 6 months of start date • Background and knowledge of mental health and/or addiction issues preferred.
• Demonstrated familiarity working with a diverse and often difficult client population experiencing barriers to housing stability and self-sustainability.
• A working knowledge of homeless shelter operations and residential program state regulations.
• Proven skill, prior training and competency with crisis avoidance and/or de-escalation skills.
• Competent leadership and decision-making skills.
• Experience working with community resources and familiarity with the population being served.
• Strong organizational ability with attention to detail and multi-tasking skills.
• Interest and ability to work as a member of a team and/or independently.
• Keen attention to the needs of others, good communication and listening skills.
• Ability to work various hours on site and on call as required.
The schedule may change to meet the needs of the program.
• A commitment to the mission of Catholic Charities including understanding and identifying with the organizational mission.
• Familiarity with Microsoft Office Suite and competency with virtual platforms such as TEAMS,Zoom and other technical platforms.
• Demonstrated commitment to valuing diversity and to promoting a diverse and inclusive working environment.
• Must be able to push, pull and/or lift to 25 pounds.
• A valid driver's license and good driving record.
Our benefits are competitive and include a 403(b) savings plan and generous time off.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Visit us at: www.
ccab.
org.
12/2023