We are searching for an experienced and enthusiastic Front Office Manager to join our team at the Hampton Inn Boston/Braintree.
The successful candidate will be responsible for the efficient and effective day-to-day management of the hotel’s front-office operations.
This position offers a competitive salary and excellent benefits.
The ideal candidate must have excellent organizational and problem-solving skills as well as the ability to multi-task and prioritize.
You must also be a strong leader with excellent interpersonal skills, able to motivate and mentor your team to ensure smooth operations and exceptional customer service.
What makes this opportunity special? As the Front Office Manager, you will have the opportunity to develop and grow your career in hospitality.
You will be part of a supportive team and benefit from excellent development opportunities.
Compensation:
$49,000
Responsibilities:
Oversee the daily operations of the front office, ensuring smooth and efficient functioning
Manage and supervise front office staff, including training, scheduling, and performance evaluations
Handle guest check-ins and check-outs, ensuring a positive and efficient experience for all guests
Maintain accurate records and handle all financial transactions, including cash handling and invoicing
Resolve guest complaints and issues promptly and effectively, ensuring guest satisfaction
Implement changes or maintain operations according to Hilton and Encore Hospitality Standards
Qualifications:
Job Qualifications for a Front Office Manager:
2+ years of experience in hotel management
Strong organizational and multitasking skills
Excellent communication and interpersonal skills
Proficiency in Microsoft Office and ability to learn new systems
Flexible schedule, including availability to work nights and weekends
About Company
Encore Hospitality is a division of Encore Enterprises which is a diverse commercial real estate investment company based out of the Dallas/Ft.
Worth Metroplex.
Our business investments cover a wide variety of areas including office, retail, apartment, hotel, restaurants, and more.
Encore's competitive advantage is its culture.
We are an exceptional team with talented team members from varying and diverse backgrounds.
For the fifth year in a row, Encore is among the top 25% of the most racially diverse companies in the U.
S.
according to the EEO Joint Reporting Committee.
Our culture, in large measure, accounts for our extraordinary performance.
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