ACH and Payment Channel Manager

Description: Join the Bank that shares success with others! As a locally managed mutual bank, South Shore Bank is driven by the needs of communities rather than the demands of investors.
You can help us serve as a trusted advisor to the people, businesses and organizations that make our communities stronger.
We also provide a competitive benefit package with Medical, Dental, Vision, Flexible Spending, Dependent Care, Childcare Subsidy, Retirement, Life Insurance and many other benefits.
The ACH and Payment Channel Manager will establish, monitor, and maintain departmental policies and procedures to ensure compliance with organizational policies, legal requirements, and government regulations.
This Manager will be responsible for team performance and development by mentoring and coaching the team to their maximum potential.
PRIMARY DUTIES AND RESPONSIBILITIES Oversee departmental operations; uphold adherence to organizational, legal, and governmental guidelines through the department.
Review and evaluate staffing needs and develop plans for handling peak workflow periods.
Work with the Team to assist in the completion of the department’s daily work during peak workflow periods/staffing absences.
Analyze and recommend changes to streamline department functions as required and incorporate those recommendations into established practices and workflows.
Subject matter expert for ACH, Regulation E, Deposit Accounts, Debit Card processing and dispute handling & check processing.
Ensure compliance with all financial institution regulations related to the effective operations of the Bank such as Reg E, Reg CC, NACHA, and all other applicable policies, laws and regulatory requirements.
Resolve escalated operational issues as required.
Generate a variety of weekly, monthly, quarterly, and annual reports for Bank Senior Management; reconcile department general ledger accounts.
Keeps abreast of changes in federal and state banking regulations, Bank policies, procedures, and products.
Ensures that changes are implemented in a timely fashion.
Attends meetings and seminars as needed.
Consider this description to be the foundation of your job, not its boundaries.
Expect to participate in internal and external training sessions and activities not described here which enhance the quality of service to the client.
Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE Bachelor’s degree preferred, or equivalent relevant experience.
At least three to five years of related managerial experience.
Possess NACHA - AAP Certification.
Thorough grasp of pertinent banking regulations coupled with an exceptional understanding of industry processes, procedures, and workflow.
Advanced analytical skills for identifying areas in need of improvement and the capacity to craft innovative solutions while considering the impact from various aspects.
Ability to communicate effectively and work collaboratively across all levels and function of the Bank to coordinate solutions.
Demonstrated familiarity with computer systems and evolving technology.
Proficiency in core processing systems; Fiserv Cleartouch preferred.
Proven expertise in utilizing Excel, Word, and PowerPoint applications.
LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear.
The employee is occasionally required to stand; walk; use sufficient hand, arm and finger dexterity or feel objects, tools or controls.
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
KEY POINTS It has been and will continue to be the policy of South Shore Bank to be an Equal Opportunity Employer.
We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service, or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state, or local laws.
At South Shore Bank, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.
We believe in Shared success and We before Me.
Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.